What are the shipping costs?
We ship globally for free on any orders above USD 30.
When will my order be processed?
All orders are handled and shipped directly from our manufacturer's warehouses in USA and Asia. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12-20 business days for delivery depending on your location. Maximum delivery time is 45 days in extreme cases. If you do not receive your order within 45 days we will issue you a full refund.
You will receive a confirmation email after you have placed your order, and another when your order is sent out. Please ensure to enter correct and precise details such as email and shipping address upon ordering. We do not refund or resend orders that have been withheld by local post because of incorrect address or contact details.
Will I be charged customs duties and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
Returns & Warranty
We stand by our products and guarantee your satisfaction too by giving you a 100 day no-questions-asked return period (counting down from the date you receive your order) whereby we will refund you the full invoice amount. Also our products are all warrantied against manufacturing defects for 2 years. In case of defects, please contact us via email and allow us 48 hours for resolution.